CPI provides tactics and techniques to help individuals manage behavior escalation and promote a safe, peaceful environment. CPI training includes de-escalation strategies, as well as safe physical intervention as a last resort.
Healthcare facilities that utilize CPI training often see an improvement in staff de-escalation skills and safety.
1. CPI Training Helps to Create a Safe Environment
In hospitals, where nurses and other healthcare professionals are working directly with patients in vulnerable situations, safety is a top priority. CPI training equips individuals with tools and tactics that will help them to safely de-escalate challenging situations and manage disruptive behavior.
It teaches nurses to recognize and understand the many reasons that contribute to problematic behavior, while also teaching safe physical intervention strategies as a last resort. This helps to reduce the need for restraint and promotes a safer and more respectful environment.
CPI training also teaches how to manage their own emotional responses in these stressful situations, which is vital to avoiding escalating behaviors. In addition, participants learn how to create a safe and respectful environment for all of their patients by establishing consistent practices.
Overall, CPI training enables nurses to be more confident in dealing with challenging behaviors, which ultimately improves patient outcomes. It also makes them more valuable to their employer, and it may even lead to career advancement opportunities.
2. CPI Training Helps to De-Escalate Situations
CPI training helps to de-escalate situations by teaching staff how to recognize warning signs that often precede a potential crisis. It also teaches participants how to respond to disruptive behavior in a safe and effective manner. This is accomplished through nonviolent de-escalation techniques, including the use of body language and tone of voice, which are designed to convey empathy and respect.
The hands-off strategies taught in the CPI program can help to prevent disruptive behavior from escalating, and physical intervention is only used as a last resort. This helps to protect the safety of both professional and non-professional staff.
Nonviolent CPI de-escalation techniques have been successfully implemented in a variety of settings, from schools to hospitals. For example, a New York City College of Technology nursing student named Celeste Waddy-Carlton completed a research project that proved that CPI training significantly reduced violence against nurses in the emergency department. This is because the program teaches healthcare workers to be proactive in responding to disruptive behaviors and to treat individuals with the humanity and compassion that they deserve.
3. CPI Training Helps to Prevent Violence
Having CPI training helps to prevent incidents from occurring. It is important for healthcare professionals to know how to de-escalate a situation before it escalates. They also need to understand the warning signs that often lead to a crisis situation, so they can recognize what is happening and take action quickly.
For example, if a patient is under the influence of drugs or alcohol and lashes out at staff members, it is considered an incident that should be reported. This type of behavior can cause a lot of harm to both patients and staff. CPI training can help to prevent these incidents from happening in the first place by educating healthcare workers on how to de-escalate situations and when it is appropriate to use physical restraint.
HUP is committed to reducing the number of incidents through its Violence Prevention Initiative. One way they are doing this is by implementing CPI training in all of its hospitals. The hospital’s first level of CPI training, Prevention First, is an online course that teaches the basics of verbal de-escalation and provides health care staff with a common language informed by shared values. The second level, Foundations of Nonviolent Crisis Intervention, is an in-person training that teaches more advanced de-escalation techniques and a person-centered approach to supporting individuals with challenging behaviors.
4. CPI Training Helps to Reduce Turnover
Turnover is costly, and it also erodes morale among the remaining staff. Investing in CPI training for your employees helps to promote job satisfaction and can reduce turnover rates with Linkedin CPI.
CPI trainers teach de-escalation tactics that focus on the care, welfare, safety, and security of everyone involved in a crisis situation—from the individual who is being disruptive to staff members and other patients or visitors. This approach helps to prevent violence, improve employee confidence, and reduce seclusion and restraint episodes.
The training provides techniques that may include safe physical intervention as a last resort when de-escalation strategies do not work. This ensures that staff are prepared to respond in a way that minimizes the risk of injury or damage to property.
Using the train-the-trainer model, CPI helps to make it easier for your staff to provide additional CPI training for new hires and other employees throughout your facility. Select staff members become certified and then provide training to their coworkers in their areas of expertise. This helps to ensure that your employees get the training they need without having to leave their regular shifts.
5. CPI Training Helps to Increase Job Satisfaction
CPI training helps to increase job satisfaction by giving healthcare professionals the confidence and skills they need to defuse situations before they escalate. This can help to reduce worker compensation claims, liability insurance costs and other related expenses. By reducing these expenses, the cost of CPI training can pay for itself in less than a year.
Additionally, by implementing the CPI train-the-trainer model, you can empower several selected staff members to be your content experts in your facility. With the support and materials from CPI, these now certified staff members can easily teach the training to their peers. This can make providing the training to your entire facility much more feasible than you might have thought.
The healthcare workers who will benefit the most from this training are aides, nurses and mental health workers, but it’s important for anyone who works with individuals who may experience crisis behavior to consider pursuing CPI certification. The training teaches both verbal de-escalation strategies and non-restrictive physical restraint techniques. It’s also trauma-informed and person-centred.
6. CPI Training Helps to Reduce Liability
CPI training helps to reduce liability by teaching individuals how to manage challenging situations safely and compassionately. This is especially important for healthcare workers, such as nurses, who often work with individuals in crisis or who may be experiencing a mental health episode.
Nurses are also often at high risk of injury in the workplace, so implementing CPI strategies can help to prevent injuries and promote safety for everyone involved. Additionally, CPI training teaches professionals how to recognize warning signs of potential crisis and de-escalate difficult situations before they escalate into physical altercations.
Through their sustainable train-the-trainer model, CPI provides staff members with the skills and confidence to effectively handle difficult situations with minimal restraint. As a result, facilities experience a reduction in worker compensation claims, liabilities, attrition and fear, all while achieving measurable results in patient safety, quality of care, and organizational stability.
7. CPI Training Helps to Increase Employee Engagement
Providing employees with the tools they need to de-escalate a dangerous situation is vital. This can help to reduce employee burnout, which can lead to more serious health issues. It also helps to improve job satisfaction and boost employee engagement.
The training includes verbal interventions and safe physical disengagement techniques. This can help to prevent situations from getting out of hand and keep nurses and patients safe.
As a result, nurses who receive CPI training are able to provide more compassionate care. They are able to better connect with their patients and their families, which can lead to an improved patient experience. In addition, the training can also help to reduce the use of restraints and solitary confinement, which can lead to a more peaceful environment for everyone involved.
Increasing employee engagement is important for any business, but it can be particularly challenging in the healthcare industry. Using the CPI 260 assessment, HR professionals can identify employees with high growth potential and support their career progression. This can help to reduce turnover and create a more positive workplace culture for all employees.
8. CPI Training Helps to Create a Culture of Safety
CPI training is a safe, non-harmful approach to crisis management that focuses on the care, welfare, safety, and security of all individuals under your supervision, from mental health patients to autistic children. It helps to build a culture of safety within the facility where employees feel more confident when dealing with challenging behaviors, which in turn leads to better outcomes for both patients and staff members.
Using CPI techniques, nurses learn to recognize warning signs that often lead to behavioral escalation and are trained to use verbal de-escalation tactics. If a situation does escalate into physical violence, nurses will also be trained to use safer, less restrictive holding skills as a last resort.
Because CPI has an extensive worldwide network of instructors, you can easily bring CPI training into your hospital or organization by enrolling one of your own employees to become a Certified Instructor. This will provide you with a long-term, sustainable investment in your team’s ability to implement CPI strategies, which will help to reduce risk and improve civility across the entire hospital community.
